What Our Customers Say About McGeorge's RV
Hands down the best experienceHands down the best experience I could have asked for. From the front desk reception to the sweet girl in the waiting room and every step between. When I entered the dealership, I was greeted by a fantastic salesman Ken Wilson who was eager to answer all my questions. He sat down with me to find out my wants, needs, and budget. He was very knowledgeable and patent with me. I had a ton of what I call stupid questions by he didn’t see it that way. I was very impressed how he always kept my budget in mind when showing me the stock items. Never one time offering anything above my budget until I asked and even than kept me close to my original budget. He completed the purchase by making sure I was completely satisfied and comfortable with my decision. Ken Wilson by himself deserves a 5-star rating but it didn’t stop there. On the day of delivery, we worked with a great group of people. Ron Vraux (financing), Jim Schrier, Mark Johnson & Cam Speas (service). Ron helped us quickly through the process as to not overwhelm us. Once again, extremely knowledgeable answering all questions. When we did the walk through with Mark he was very patent paying close attention to assure we knew every detail about our new purchase and how everything worked. Cam set up our hitch fully explaining how it functioned with our truck and trailer combination. When we were finished Jim again made sure we had everything completed and addressed all needs. Even Ken (parts) made sure we had everything we needed with a great willingness to address all questions. Not one time during our visit did we feel as if we were being over sold. Hands down I have been spoiled by the attention to detail and customer service I received with the staff at McGeorge’s Rolling Hills RV. - Melissa from Chesterfield, VA
Last Monday 8/17/15, my husband and I were in your store and from the time we turned onto your road we were totally dumbfounded with the customer service we received. being in customer service for 45 years I know what the norm is. Your staff went above and beyond anything either one of us has ever seen before. We went there for a $7.00 part and was treated like we were spending a million bucks! Heather in the parking lot, Brian, and two other guys (didn't get there names ) Taz, Kevin and many more were very kind and helpful, we went back the next day and spent 400 bucks, every one that day was just as kind and courteous. Just wanted to let you know. Don't think I won't tell everyone I know about our great experience at your business.. - Norene from Auburn, ME
My name is Karyn & on the 5/2015 I went to your showroom needing help with an RV. Being from Australia and have no idea where to start looking for help/part that we needed, we were sent to your business. I was served by a gentleman called Brian and well what a credit to your business he is, I had broken a side view mirror on the RV we hired & he proceeded with finding out the model & then proceed to search to find the piece I needed, he continued to apologize for it taking so long as he had to go out to another shed and find the mirror & then pull it apart to get me the piece I needed. Coming from Australia & never having had an RV I was in Brian's hands regarding all aspects of this mirror and he did everything in his power to assist me, he even provided us with cold drinks and food while we waited. So I just wanted to again say a massive thank you to Brian he is a wonderful courteous gentleman, with his customer service skill set he is a credit to your business. - Karyn
Dear Mr. McNamara,
I would like to personally thank you for McGeorge's participation with the Hanover leg of the Law Enforcement Torch Run for Special Olympics. For several years, your Parts/Rental Manager Carl Muise has arranged the use of an RV to the Hanover Sheriff's Office runners at no expense. Please extend our appreciation to Mr. Muise for his efforts each year providing this service.
The donated RV allows more participation from the Sheriff's Office participants as they travel approximately 14 miles from the Caroline Country line to the Henrico County line. If runners are unable to run the entire leg, they are able to get into the RV and ride until they are able to run again.
I am always appreciative of the support the Sheriff's Office enjoys with the Hanover business community, but particularly when it allows us to partner together to benefit a worthwhile endeavor such as the Special Olympics.
Colonel David R. Hines
Sheriff - David
Please accept this letter of appreciation for some of the most impressive customer service I have ever experienced. On/about March 11 while en route from Maine to Florida I located your business. I was towing an Aliner camper. I had been struggling with opening/setting up and feared the springs were in need of replacement. Without an appointment I drove to your service department.
I was promptly greeted and assisted. Despite the fact the department was busy I was helped by Art Bedard & Jarrell Grooms. Both made me feel welcome and listened to my concerns. A technician, I missed his full name but believe it began with a "K" took responsibility for my camper and within 30 minutes had addressed & corrected the problems! He was very thorough and conscientious.
I cannot tell you how relieved I was to have the problems fixed but I was also overwhelmed by the quality of service. Not only was everyone on the team courteous & professional but the issues were resolved with a complete explanation for a reasonable charge! While I and my dogs waited I made some purchases of things I had not found elsewhere. It was a "win win" for me!
I have friends in VA who I have shared this experience with. May my small effort to promote your business be returned to you 100 times over!
This trip was not planned as I was responding to a family emergency. The care & service from McGeorge's certainly renewed my faith in human nature and American standards of customer service. I thank you! - Diane
We came to McGeorge's on December 31 for an inside electrical problem on our Itasca Meridian. The inside outlets were not working and in order to run an oxygen machine we had to put an extension cord out a window at campgrounds. That was clumsy.
We called ahead and were able to get a quick appointment. When we arrived Mark Johnson and Terry Granger took care of our problem in short order. The whole experience was positive, even though we were there on New Year's Eve. The rest of our trip was pleasant and we didn't need that extension cord anymore!
Our compliments to your employees that were both professional and friendly, not to mention efficient. Finding and fixing the problem took just one hour.
As long time RV owners we continue to believe Winnebago makes fine products and places like McGeorge's Rolling Hills RV give us the assurance that when a problem arises there is a "team" to handle it.
Trevelyn and Dorothy
Just a quick note to let you know how much Linda and I appreciated working with your dealership. In particular we worked with Mike Mercier and Ron Vraux.
Linda and I own a small business and use an RV (5th wheels) to travel our 14 state territory. Being in sales ourselves we are always keen on watching other sales people we encounter to see how they do what they do well. Your guys did EVERYTHING well! Oh...at rereading this I remember now there was a service tech who helped fix a couple of last minute things and he was simply excellent too. But sorry I don't remember his name.
Something we have learned as we go into a lot of business ourselves is if we find good people working in the organization it normally starts at the top. If we run into a customer who is a "jerk" there is about a 99% chance that the person at the top is a jerk too.
So this thanks is extended to you too in that you have created an atmosphere where good people want to work.
We have now returned to Florida for a few months of office work before we hit the road again. The Heartland Bighorn 3010RE was a joy to bring home...but was made much more pleasurable by the experience we had buying it and the great guys we got to work with at your dealership.
Have a great Holiday Season!
- Gary from FL
Dear Mr. McGeorge,
We picked up our Fleetwood Jamboree yesterday after some routine service, and I simply must compliment and thank you for your terrific staff.
Every time we stop by, Bo Hurst takes the time to chat with us, and he makes us feel both welcome and cared for. Bo personifies the phrase " service after the sale." He always shows genuine concern for our customer satisfaction.
In your service department, both Jarrell and Derrick have been absolutely superb every time we have dealt with them. If you look up words like professional, competent and knowledgeable in the dictionary, you will find pictures of Jarrell and Derrick. Every time we have brought our unit in for service or repair, the work has been done right and finished on time.
This is the second RV we have purchased - the first from another dealer. Both you and the other dealer offered the same products at essentially the same price. In our mind, what sets McGeorge apart is the outstanding people you have like Bo, Jarrell and Derrick.
Thanks you for the great service. We look foward to many years of association with the fine members of your staff. - Michael from Burke, VA
We were on vacation and visiting our Daughter and Son-in-law on their horse farm there at Ruther Glen. We arrived on 09-29-12 and set up our RV and then visited until late in the evening. Upon returning to our RV, we thought the temp a little cool and attempted to turn on the gas heat. Could not get it started so, turned the electric valve off and went to bed. Next day, started investigating for problems, using my propane detectior, I discovered a large concentration of gas, under the RV in the vicinity of the gas valve. I then asked the Daughter to find us a RV business, which she did. The first one I called was the closest to us. They were very friendly and stated that they could repair the gas line so I asked if that day or the next would be open. There exact reply was, "goodness no", the soonest we can find an open date is in two weeks. That's when I called your business. I contacted a service representative by the name of Terry Granger who, after listening to my description of the problem, stated that they could take me right in as an emergency. This service rep. was very informative, helpful and kept us advised as to what was found by your service personnel. I was so impressed with him after a couple failures on the way up from Florida and dealing with Camping World. I also noticed all the certificates of accomplishment on the wall behind the service counter. I wished I had had my camera with me so that I could show future service centers what a quality operation looks like. In closing, whenever discussing RV service centers, yours will be recommended to all that will listen. I also wish to acknowledge a Ms. Brittni May, a very cheerful service advisor. Again, thank you for your prompt service, we will use you whenever in the 100 mile radius of your business. - Frank from Welaka, FL
We just wanted to thank you very much for recently taking care of the repairs to our Gulfstream motorhome so quickly as well as the additional item of the TV. We are very pleased with the results. We do hope that the next time we visit it will be just for regular maintenance and service and not a repair job. Thanks again. George Watson - George