First and Formost, I have to say what a TEAM you guys are!! We had as Glenn Blake said a situation. Our trailer is still at McGeorge's, they are delivering it at NO CHARGE!! You may already know all the details but we just can't sing their praises loud enough. A Readers Digest version is we were unable to take the saddle brackets from our Terry tongue, so we asked if we could buy them for our Reese Hitch. They didn't have any brackets so we bought a whole new hitch, which Jarrell Grooms handled. They gave us a great deal on a new one.
Chris from the shop put it on for us while we were getting our great teaching walk through. Chris hooks us up and said the tires needed air. He took the unit around back and put air in. He comes back and said he wasn't happy with the feel or whatever and that he called his supervisor to take a look. Glenn came out and looked and said he didn't feel comfotable with the situation. He offered our money back for the hitch and said they would deliver the unit to us. We never had trouble towing with the Suburban but I guess the suspension wasn't heavy enough to handle the tongue weight of the trailer. Maybe because the Suburban is a little older and the suspension has weakened.
They were all so concerned and helpful! So in a nut shell...we kept the hitch since we need it anyways and they will deliver the Holiday Rambler.
I just want to pass on to whoever your boss is what a team he has working for him. We got there about 7:30 AM, we were early. Each person that was coming in to work smiled and said good morning how can we help you ...There's fresh coffee ect...
This is our 5th trailer and we have dealt with different dealerships, NEVER have we been treated like McGeorge's treats their customers!! Anyone I know that will be looking for a camper will be told about how McGeorge's treats people!
Please pass on our thanks again to all the wonderful and caring folks that we dealt with. I can't say how much their concern for our safety meant to us!
Steve is looking in the paper right now looking for a truck. We have time before we head to the beach. We will be getting a new one.
Again thank each and every one again for us Please!
Happy Customers.....Steve & Joyce Mesko
Dear Mr. McNamara,
I am in Richmond because of the recent storm - Irene. I am driving one of our Mobile Claim Office (MCO) units - a 40ft. Winnebago Vectra, custom built with adjuster workstations, communication systems, ect., which allows us to serve our policyholders and agents "on site".
I arrived this Monday past and immediately had problems with two (2) of the "slide-outs". I called your facility late Monday afternoon and spoke with Jay Allen Duff, Service Advisor - what a pleasure! I explained my problem and asked if McGeorge's had a mobile unit that could come to my location. Jay advised McGeorge's did not have a mobile unit but took my name & telephone number and called me early this Tuesday morning past. Jay understood my situation and advised someone may be able to come that afternoon.
That same day (Tuesday) I begin to have generator problems. I called Jay and arranged to have the MCO at your facility this Wednesday morning past for repairs.
The slide out and generator problems were repaired that same day, allowing us to resume duties on the MCO unit.
I want you to know Jay was most helpful, courteous, and professional, but above all conveyed an attitude of concern and care regarding our problems.
It was a real pleasure meeting Jay and the service tech, Bryan Lambert, who repaired our unit. Also, I met Glenn Blake, Director or Service Operations, who overcame a parts problem for the unit.
I was advised throughout the day by Jay regarding the status of repairs and a concern for my comfort while waiting.
Please convey my appreciation to the above named individuals and the rest of your staff. Everyone I met expressed a concern of "Customer First" and an attitude of "What can we do to help"!!!!! Your staff is what made my visit to your facility a most rewarding experience.
Many, many thanks for the prompt attention to our problems.
Sincerely, W.L Smoot, CAT Unit Driver
Mr. Edward McNamara,
I recently had service work done at your establishment and was asked to complete the comment card attached to the copy of my bill, which I will gladly do. However, I have some things to tell you that I can't possibly fit on that card, hence this letter. I know you are a busy man, but as the leader of this great organization, I felt that you should hear my story.
First, I want you to know that I was introduced to your facility by some dear friends of mine (Karen & Ron Smith) who recently purchased an RV there and highly recommended your services. This was key to my coming to your place of business for repair work as an internet search of comments did not favor very well...however, I trust my friends instinct and brought my unit to McGeorge's for some warranty work and additional repairs. Although I had a good experience the first time I bought my unit there, it was the second time (and the service advisor) I dealt with that made me craft this note to you. Ms. Jay Allen Duff was the advisor that I dealt with on the second occasion to bring my unit in for repairs and could not be more satisfied with the entire process.
Ms. Duff was extremely courteous and helpful the day I brought my unit in...to the extent that she even tracked down the service tech who performed the first repair, so that I could speak directly to him and advise what problems I was still having. She later called me with an estimate of what my costs were to fix the problems (very reasonable) and remained cheerful and pleasant during the phone conversation.
I was unexpectedly called out to the West Coast on business and remained there for several weeks, to include the time frame when the service work on my unit was completed, and I explained my dilemma in not being able to pick up the unit in a timely manner to Ms. Duff, to which she responded "No Problem". Just take care of it when you get back into town. That in itself is commendable, but what Ms. Duff did AFTER that goes well above and beyond helpfulness and true professionalism.
I'll explain, during my absence we had a couple of weather related incidents (earthquake/hurricane) to which Ms. Duff sent me emails while I was on the West Coast informing me that my unit was safe, and that it had been started up on several occasions to ensure it remained in good working condition. And she asked if my family here on the East coast was OK and if there was anything she could do in my absence. Sir, that is the ULTIMATE in good customer service. Ms. Duff has been a pleasure to deal with, going well above and beyond what is normally expected and should be commended for her professional and pleasant attitude while dealing with customers.
Because of my positive dealings with Ms. Duff, I will not take my unit anywhere else for service and or repair, and that should speak volumes of what she adds to your operation. I am also considering purchasing another RV, and will obviously come to you folks if and when I make that final decision, as my selling dealer dropped me like a hot potato after I purchased my second unit from them, nor could they service the unit they sold me. I apologize for this lengthy note, but I felt it necessary to inform you of my positive attitude towards your business, due in large part to the service provided to me by Ms. Jay Allen Duff.
I also wanted to inform you of one other thing...When I picked up my unit this past Thusday, I was heading south to the NASCAR events in Richmond over the weekend. While at the Friday or Saturday evening pre-race I heard an announcement (and viewed it on the GIANT TV Screen) about McGeorge's Rolling Hills RV and it's service to the racing community. I actually heard some applause in the audience after that message.....and wanted to let you know that was awesome advertising!!! Thomas E Dixon - Chief, Security- Office of Chief Scientist
I just wanted to thank you for the great job your Rental team did for the race this week. Carl Muise and Kevin McGeorge went out of their way to make our rental really smooth. We have been renting from you for a few years now. Carl Muise is just perfect to deal wtih. See you in 2012 for the sprint and fall race. We would not rent anywhere else except from McGeorge's and Carl Muise. You have a great person in Carl.
Thank you! Rich DeCroo
Dear Mr. Melton and Associates,
Not often in this day and time, do we get to brag and uphold salesmanship and respectability from one who truly represents the product that is sold to the consumer. I have personally had this experience with you and the firm whom you represent. From the very first time that we met and talked about my purchasing a camper, you took that extra time to go through every detail involving the purchase answering all questions, and explaining in detail the in's and out's of everything that was asked of you. My personal thanks not only go out to you but to all your staff. They were not only informative and pleasant to talk with, but above all, knowledgeable in every detail about the camper that I purchased. I appreciate the introductions of all employees and certainly thank them for giving me (the buyer) the help, guidance and the necessary time to explain in detail every aspect of the camper. I have taken my camper out 2 or 3 times since purchase, and have enjoyed every moment while being on the road and while set up. Again thank you and the whole staff for the utmost in camping experience. A very satisfied customer Norman E. Garrett, Hampton VA
Parts & Service Department Thank You!!
Just wanted to thank you for your help Monday 7/25/11, for finding a leaf spring for our Jayco Trailer. You went out of your shop to find us the size we needed. We really appreciated your help. Thanks so much. Phyllis & Garry Kappenharier
We've been RV'ing for close to twenty years and have visited many RV dealerships for service. The majority of the time, the service has been marginal, with a few exceptions. McGeorge's Rolling Hills RV in Ashland, VA is one of those exceptions and one that other dealers would do well to emulate! I'm not addressing one individual or service, but the whole organization from the top to the custodial folks. Everyone went out of their way to make us feel welcome and comfortable during our visit. The Customer Lounge was very comfortable and clean, with free coffee, soda, water and snacks. All areas of the dealership were well maintained.
We showed up on the doorstep Monday June 27, 2011 without an appointment for an apparently failed Dimension Inverter/Charger and no dash air conditioning. Service Advisors, Jay Duff and Terry Granger welcomed us before the posted "Opening" time and documented our concerns. Glenn Blake, Director of Service Operations, was advised of our problems and that our "Winnie" was our home. He took the reins and had a service technician on the job within 30 minutes of our arrival.
In summary, our issues were handled in a professional manner and we were out the door June 29, 2011 to include a full chassis service. We also appreciate the expedited over-night shipment of Dimension Inverter by Winnebago. As I've stated on several RV internet forums, the Achilles heal of the RV industry is, in my opinion, the dealer support network. We have found our service center for annual manintenance as we travel thoughout this great country.
We"ll be in Foriest City on August 1, 2011 for serveral problems that have been an on-going issue since we purchased our Winnie in January 2010.
John S. Yoder II, CMSgt, USAF & Marilyn A Yoder
We purchased an RV earlier this year and loved it. As first time RV'ers we began to notice the things we would really like to have. So we started looking. We even went "up the street" to that other RV store and got the standard " you need to buy it now because it won't be here Monday" sales pitch. So we headed back to McGeorge to find Charles. Charles listened to what we were looking for and matched us to the perfect unit larger than what we had. We test drove it and fell in love. He knew about all the features of the RV and did a thorough job in explaining them. Next came the numbers. Charles handled the negotiations with Nat and came back with an offer that worked for us. Now financing , Ron "Da Man" had us financed and paper work done in less than 30 minutes. We took delivery this past Saturday and took the class with Monty who was patient as I kept asking questions. And then off to WVA and it handled like a charm. We couldn't be more pleased. Thanks to the McGeorge "A Team" for our dream RV. Jerry and Adrienne Fleetwood Discovery
My husband and I were on our way to see my son who just got back from Iraq. He is currently a Lt. Col. training a battalion to return to war. Although our trailer is new, we had a wreck in the rain on a very small campsite in West Virginia. When we bought the RV, we bought the insurance and became part of a network called Route 66, whereby if you are stuck on the road with your RV, the dealers who belong to this Route 66 Network will fix your trailer. By the grace of God, we were close to McGeorge's Rolling Hills RV store in Richmond, VA. They were so helpful not only fixing our RV as soon possible, but also allowing us to spend the night on their lot. I wanted to publicly thank Mr Glenn Blake, Director of Service Operations and the entire staff of McGeorge's Rolling Hills RV Center. They went above and beyond the call of duty. We live in Texas and they were angels. Sincerely, Margaret Sanders Margaret Sanders
We recently purchased a used 2004 Coachman Chaparral camper from Brenton Ruigrok. My husband and I are repeat customers with your company. I wanted to share how happy we were with our shopping and buying experience. Having had a few different types of campers in the past and having an autistic son we knew the features we needed. My husband and I have been looking at campers for over a year. I looked through your website and narrowed my search to five campers. Afterwards I contacted the Sales Department. Brenton Ruigrok was the salesman who assisted us. He helped make the entire process painless. I explained our needs and the reasons behind them. We discussed the campers I had picked out and narrowed it down to three. At this point I made an appointment so we could walk through the campers. We knew that our son would be final decision-maker in our purchase. Brenton was very accommodating and helpful. Our questions were answered and then some. He also made some suggestions when we were making our decision. Brenton allowed us the time needed to make the necessary decision. We didn't have a necessary sized vehicle to pull the camper with. We inquired about having the camper delivered. Not only was the new camper delivered to our campsite but they were kind enough to take our pop-up, which was traded in, back to the dealership for us. We are extremely happy with our camper as well as the purchasing process. If we were to purchase again we would ask for Brenton. We have already passed his name to a friend who is interested in a new camper.
