Dr. Sumner from Washington, D.C.

Dear Glenn and Team, This is a small token of my appreciation to you for making our dream a reality. Thank you for your professionalism, commitment, great customer relationship and service. We are very proud of our medical mobile unit and I look forward to our continued relationship. Dr. Sumner

F. Stuart from White Stone, VA

Dear Mr. McGeorge,

I want to thank you and Mr. McNamara for resolving the incident I had with the repair of my refrigerator. You were both kind and I appreciate your efforts.

Your Service Manager called and advised me that McGeorge RV was going to refund a sizable portion of the repair bill. Even though I was not expecting this, I want to say that this confirms my belief that if you deal with reputable people, you can expect to be treated well. The reputation for which you should be proud.

Again, I thank you!

F. Stuart

Jerry and Adrienne from Richmond, VA

Thanks so much to the McGeorge team for making our buying experience such a pleasure. Starting with
Charles, our sale rep, Nat who worked the deal, Ron for making the finances happen, Monty for explaining how it all works and Richard for making sure we had what we needed.

What a great team and you made us feel so welcome.

Thanks,
Jerry and Adrienne

George from Mechanicsville, VA

Dear Mr. McGeorge,
I want to sincerely thank you for the excellent service that I recently received from a number of your men in the parts and service departments.

Parts Associate Brian Kelley helped me select a special awning for our RV. Even though he is very knowledge about his products, he called the factory in my presence to verify a specific point. I appreciate his expertise and patience, which enabled me to identify the exact awning that met our needs.

Because this involved an insurance claim, I was referred to Service Advisor Sean Warholic. He and Service Director Glenn Blake explained the process to me and then coordinated all the details with my insurance agent. Glenn handled everything perfectly with the agent without me having to be involved at all.

Unfortunately, when it was time for me to tow the RV to your facility, I had just returned from a short stay in the hospital after being treated for a blood clot in the thigh. This caused my doctor to postpone my surgery for prostate cancer, which was scheduled for November. Consequently, I requested that we wait until spring to install the awning.

I received a prompt response from Sean that he and Glenn had decided to send two of their men to pick up the RV at my home and return it after the work was completed, without a charge for the towing. What a joy it was to receive such a wonderful offer at a time like that.

As coordinated by Sean, Buddy Williams and Derek Taylor picked up and returned the RV as planned. They took plenty of time to back the RV into a difficult spot, line it up exactly as needed for the slides and awning to go out, and pull it up on boards so the tires would be off the ground. Then, they demonstrated in detail for my wife and me how to operate the awning. We both appreciate their time and patience.

Mr.McGeorge, I appreciate your folks going more much than the extra mile to accommodate me. They were all very professional and pleasant to work with. Be assured that we will return to your business when we need service again or are interested in purchasing a new RV.

Sincerely yours:

George

John from King George, VA

Glenn,

I want to pass along my "THANKS" to your team that serviced my 05 Fleetwood Bounder this past few days for a good job.

I won't try to name everyone that had a hand in getting the job done. Shawn's telephone calls keeping me updated was very much appreciated. Keeping the customer informed on the progress and relaying any new problems is of the utmost importance. He did a great job.

The service technician provided an informative review of what he had worked on enlighten me on several other RV functions that I was not aware of.

Your team I believe is trying to provide a high level of customer satisfaction.

Thanks for all the help your team has provided.

Kind Regards,
John

Paul from Franchisee/CiCi's Pizza

Glenn:

I want to thank you and your team for the extraordinary service you gave to get our motor home back in service. I fully expected to have a fight on my hands to get things fixed. I really appreciate the extra effort you went through to help us with the warrantee items. Even though we had to buy replace the batteries and the fan for the microwave, It's still less that i expected to correct everything.

We took the rig out last week and it performed well. Please thank your team for us. My family and I appreciate your service.

Regards,
Paul

Ron & Marty from Salisbury, MD

I want to share with you the compliments from a very satisfied customer who recently too delivery of a 2010 Cougar 276 RLS fifth wheel. These people were treated perfectly from the time they arrived and decided to purchase a fifth wheel. The quality customer service continued with their walk-thru and shopping experience in our parts store.

On Monday, I received a thank-you card from Ron & Marty of Salisbury, MD. Here is one of their comments. "All the folks we met at McGeorge's were very professional and helpful. You have an excellent dealership and we certainly will return as well as tell our friends about our experience."

Mike from Lorton, VA

Hello,

I wanted you to know that Evan did a fantastic job discussing the RV with my family; he gave us valuable details to make our decision on buying at your dealership much easier than we expected. We visited on RV dealer and planned to visit a couple more before we made the big decision to buy. Evan's superior knowledge of the RVs we were looking at and his friendly and professional manner was pivotal in our final decision to buy a new RV. Thank you very much and have a great day.

Regards,
Mike

Ghislain from Gatineau, Quebec

Re: Appreciate Service

On March 30, I had my fifth wheel repaired at Rolling Hills RV Superstore. I was well received from your employee Brian Kelly. He listened to my needs and his efforts were recognized. I felt privileged to be service by a dedicated and conscience person.

I wanted to bring forward, my sincere thanks for an excellent service I received from Brian Kelly. As a customer, he made me feel comfortable and confident in your business. He must be an essential part of your company.

I will be glad to refer my friends and/or contacts to your company.

Sincerely,

Ghislain
Customer

Dogwood Winnies from Virginia Beach, VA

Motorhome Experiences:
Zimmerman's are still working on some things from their power problems. McGeorge had a Tech at the races to make any necessary repairs. It seems their service department has made a lot of improvements and the word is getting out.

Jim & Trish from St. P.

Bo made our buying experience fun and informative. He took down our wishes and wants and came up with an RV that was above and beyond our expectations.

Terri & George from Catlett, VA

Here is something for you and your new wife to say 'Congratulations' on your marriage and thanks for helping us find a travel trailer. We had our first camping trip this past weekend and really enjoyed ourselves. Both George and I retire within the next 10 years and when we do, we plan to use 1/2 of George's retirement to buy a motor home and tour the USA. So if you are still selling RVs, we'll look you up for that purchase.

Take care, Terri and George

Steve and Margaret from Hartwell, VA

Hello McGeorge RV,
Just wanted to make you aware, although you surely already know, that Brian Kelley in your Parts Department is a terrific employee with a major talent for customer service. We arrived on June 29, 2010 in Ashland (camping at the nearby Americamps/KOA), with our motorhome, towing a car, with a Blue Ox brake controller, still under warranty, that had lost its ability to hold air pressure. Brian called the Blue Ox office for help to get what we needed (without a call-back), looked for a replacement part, or anything that might solve the problem, and finally found a part for another brand to let us try in hopes that it would work with our controller. Sadly, it did not (and we returned the part), but Brian's diligence in trying to find a solution was the kind of customer service that everyone hopes to find when equipment lets us down on the road. We were fortunate that the problem was not disabling, and made it home to Georgia safely, leaving lots of extra stopping distance. We have contacted Blue Ox to arrange a warranty repair/replacement. It is wonderful to find helpful people who will work hard to find a way to help an RVer with a problem on the road.
Thank you to the dealership and especially to Brian.

Ted from Virginia

My wife and I are in the final days of preparing for an RV trip across country and so it was with a great deal of alarm that I discovered a breakdown in our RV's air condition system, specifically with the blower fan. The breakdown is such that not being able to repair it would result in our having to cancel our trip. I made numerous calls to parts and auto repair facilities in our local area only to find out they were not able to help me. On the advice of Winnebago Industries, I drove the 100 miles over to Rolling Hills RV SuperCenter and walked up to your parts associate, Mr. Brian Kelly.

I have lived many years and have been served by countless people in all professions and trades but I cannot recall anyone who has provided service to me with more skill, more friendliness, more pro-activeness, than your parts associate, Brian Kelly. As I was going through the throes of increasing frustration and depression on seeing our long anticipated RV trip going up in smoke, Brian attacked the computer and phones doing all the research to find our very hard to find parts required to get the air conditioning system back in working order. All the while Brian was multi-multi tasking with other customers calling in or presenting merchandise for him to check out.

After all the research Brian found the necessary parts and with my authorization arranged to have those parts shipped to your dealership on an overnight basis for my pickup today. In fact, I'm leaving in a few minutes to drive over to your dealership to pick them up.

Last night I reported to my wife that our trip was still on and it was only because of the efforts of Brian and his tireless efforts. I know if I started an RV super center like yours, Brian would be the first guy I would hire.

So, I congratulate you on having such a super associate as you have in Brian. And through you I want to extend my most appreciative thanks to him for his hard work and in making what i thought was going to be a bridge jumping situation into a very happy day. My wife and I had a nice glass of wine last night and celebrated our being able to continue the planning for our trip. You see, we're going to meet up with our daughter and her family which includes our three little grandsons. Not going on the trip would have been greatly disappointing.

Thanks Brian.

Most Sincerely,
Ted

George from Canada

On our trip back to Canada, my friend and I, we experienced problems with our coaches. We luckily were close to your place in Ashland, Virginia.

We were very impressed by the excellent service of all your employees. They are smiling, friendly and took great care of us. McGeorge RV have a truly professional staff.

Mr. Ron Vraux, Mr. Terry Granger, Mr. Glenn Blake and the two mechanic service repairmen are really "top master" in their job. Please tell them our satisfaction.

We have new friends in Virginia!

Best regards
George

Harold from Farmville, VA

Dear Mr. McNamara,

I cannot say enough how wonderful Gene Harrington was on Sat., April 3, 2010. He sold me a 29' mini-home, 2010 model. I am 70 years old and have been driving trailers and motorhomes for approx. 50 years. Gene has a wonderful personality and patience of "JOBE" in the bible and is real knowledgeable about RV's. You are blessed to have him.

Sincerely,
Harold

Joyce from Norfolk, VA

Dear Mr. Blake,

I am writing you to express my appreciation for the leadership and guidance you gave to my partner and me in relieving our anxieties about being able to enjoy our newly purchased pop-up camper and to do so safely.

You couldn't have assigned anyone more competent than Kitchell Bunger, who repeated the orientation to our camper. He was very knowledgeable, was patient with every question we had, and most important of all, we felt like he really cared about our concerns and was conscientious in making sure we had all of the information we needed. Both of your efforts went from changing our status of a very unhappy consumer to a very satisfied one. In addition, it also feels like we have two professionals available to us to help answer any future concerns we might have, and that is reassuring to us.

Thank you again for listening and being responsive to our concerns and needs. Your efforts have helped us toward getting the maximum enjoyment from our new pop-up camper.

Sincerely,
Joyce

Shirley from Tarboro, NC

Dear Mr. Ed McGeorge:

This letter is to recognize one of your employees for going above and beyond his job in helping me to become a happier customer. I first purchased a 2008 Georgetown RV last month from your dealership and became unhappy with it due to some problems. When i arrived with the RV for the scheduled appointment I asked teh service person Mr. Jerrell if he would help me with talking with another salesman. I was directed to Mr. Banks, he listed, took his time and road me out to see some other RV's on the lot. I picked out the one for me, he pulled it to the front, took me out to ride, and I was given the opportunity to drive it.

His service didn't stop at your dealership, while we were traveling home Mr. Banks call to check on us. We encounter some car trouble and needed help. Mr. Banks came out to help u, talked with my husband and saw to it that we were safely on our way. He asked that once we arrived home to give him a call and we did.

Mr. Alvin Banks has proven that he doesn't just sell RV's for the money but he put his heart into his job and care's for his customers.

I have never encounter such heart-warming care from a salesperson and will recommend him and your dealership to all of my friends and family to purchase a RV. He is the best salesman I have ever encounter during my time of purchasing any vehicle.

TW from USA

I'm a 1st time rv owner and I purchased my used Winnebago from mcgeorges rv in Ashland, V. From the moment I walked in the door i was treated very courteously, no only by my 2 salespeople Gene and Alvin, but by the entire staff. all the way through the paper signing. The sales staff spent all the time i needed to orient me with rving and didn't seem to mind how may times they needed to explain something. I certainly recommend visiting mcgeorges if anyone is shopping for an rv. Two months after buying my rv while preparing for my second trip i experienced a major electrical problem (the converter had gone bad). I stopped by the very professional service department on Saturday, Dec. 16th and explained my situation and the importance of being back on the road in about a week or so for a Christmas to New Years trip. The service writer, was polite and most understanding. The problem was diagnosed immediately and the parts were to be ordered and overnited on Monday. The appointment was set for Wednesday morning bright and early. I was told I could wait on the repairs to be completed. As I waiting every employee that encountered from sales staff to clerical to parts staff to technicians greeted me and made me feel very welcome and comfortable! I could never have had asked for a better experience from a dealer! i proudly take my hat off to the entire staff! These are the same reason my parents have dealt with McGeorges in the past.

Nancy & David from King George, VA

Nancy and I want to thank you again for your personal service to us in acquiring our new-used motorhome. Your whole crew Ed, Brian and Monte made us feel comfortable and at ease. We will be seeing you at service time. Until then Happy Travelling

David & Nancy